What is factory-authorized tool repair?

Factory-authorized means that the technician repairing your tool has been trained and certified by the specific tool manufacturer to perform repairs. The technician goes through a rigorous training process and understands all parts, mechanics and inner workings of each tool.

Money-saving benefits of factory-authorized tool repair

1) Proper diagnosis and accurate repair: Technicians understand the specific brand and tool they are repairing. This ensures the tool is properly diagnosed and repair is performed accurately, decreasing lost time due to return trips for repair.

2) No need to purchase new tool: Proper tool repair extends the life of your tool.

3) Minimal downtime: Warranty repair is offered during the warranty period of the tool and usually allows for a loaner tool to be used while your tool is in for repair.

How do I find a factory-authorized tool repair technician?

Many companies and manufacturers will post this information on their website. A factory-authorized repair centre will also have a certificate which provides proof of training. If you're not sure, ask.

Does LTL provide this service?

At LTL's factory-authorized warranty repair centre, our technicians are certified to work on many battery and hydraulic tools including: Burndy, Greenlee, S&C loadbuster tools and more. We also stock all replacement parts to better serve you.

For more information on tool repair, contact us at 800-299-9769 or main@ltl.ca

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